Reference

Get Your KYC Done Right the First Time

Submitting the right documents upfront means your account gets verified faster and your withdrawals — back to DANA, OVO, or GoPay — process without a hitch.

Identity DocumentProof of AddressWallet VerificationAccount Security
Explore the Lobby Read FAQ
kgkg4d Get Your KYC Done Right the First Time

Help While You Complete Verification

If anything stalls during your KYC submission, these are the fastest ways to get it sorted.

Team online

Live Chat Support

Reach our account team directly through the live chat icon in your account dashboard. They can confirm which documents are pending and flag any mismatch before it delays your withdrawal.

Document Re-upload

If a file is rejected — blurry scan, wrong format, or name mismatch — you can re-upload immediately from the verification section in your account settings without opening a new request.

Wallet Name Check

Before submitting, confirm the registered name on your DANA, OVO, or GoPay account matches your ID exactly. A single character difference is the most common reason verification stalls.

How We Handle Your Verification Data

Your documents are handled with the same care we apply to every account transaction — here's what that looks like in practice.

Encrypted Document Storage Every file you upload goes through SSL encryption in transit and is stored in an access-controlled environment. Only the verification team can view submitted documents, and access is logged.
Name-Matching Protocol We cross-check the name on your ID against your registered wallet — DANA, OVO, or GoPay — automatically before a human reviewer sees the file, catching mismatches early.
Single-Use Document Review Your ID and selfie are used solely for account verification. We do not share submitted documents with third parties outside of legally required compliance checks.
Status Notifications Once your documents are reviewed, your account status updates and you receive a notification. If anything is incomplete, we tell you exactly which document needs attention rather than leaving you guessing.
kgkg4d What KYC Verification Covers on kgkg4d

What KYC Verification Covers on kgkg4d

KYC — Know Your Customer — is the document check we run before releasing withdrawals above certain thresholds. You'll typically need a government-issued ID (KTP or passport), a selfie holding that ID, and confirmation that the e-wallet you registered with — DANA, OVO, or GoPay — belongs to you. The name on your ID must match the name on your wallet account

exactly. Once you upload through the account verification page, our team reviews submissions and updates your status. Players in Yogyakarta and across Indonesia can complete the entire process from a mobile browser without visiting any. Availability depends on local law and eligible regions

KYC Terms You Should Know

A quick reference for the verification language you'll see during the process.

01
What does KYC stand for?

KYC means Know Your Customer — the identity verification process platforms use to confirm you are who you say you are before processing withdrawals or raising account limits.

02
What is a liveness check?

A liveness check is a selfie or short video taken at the time of submission to prove the person holding the ID is real and present, not a photo of a photo.

03
What is document matching?

Document matching compares the name, date of birth, and ID number on your submitted document against the details you entered when registering your account.

04
What does 'verification pending' mean?

Verification pending means your documents have been received and are in the review queue. No action is needed unless the status changes to 'action required' with a specific note.

05
What is an e-wallet verification?

E-wallet verification confirms that the DANA, OVO, or GoPay account linked to your profile is registered under the same legal name as your government-issued ID.

06
What is a KYC tier?

A KYC tier is a verification level that determines your withdrawal limit. A basic tier covers standard limits; a higher tier, requiring more documents, unlocks larger withdrawal amounts.

Your KYC Questions Answered

Straight answers to what people actually ask about the verification process.

You need a valid government-issued ID — KTP or passport — a clear selfie holding that ID, and confirmation that your registered e-wallet (DANA, OVO, or GoPay) is in the same name.

Yes, exactly. The full name on your e-wallet must match your ID character for character. A nickname or shortened name will cause the verification to fail and require resubmission.

Review times vary. Once you submit complete, legible documents with a matching wallet name, the team works through the queue and updates your status. You'll get a notification when it's done.

Smaller withdrawals may process before full verification depending on your account tier, but higher withdrawal amounts require completed KYC. Check your account status page for your current limit.

You'll see a specific reason in your account — blurry image, name mismatch, or expired ID are the most common. Fix the issue and re-upload directly from the verification section without contacting support first.

Your documents are encrypted during upload and stored in a restricted-access system. They are used only for account verification and are not shared with third parties outside legally required compliance processes.
Reference

KYC Document Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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